GENERAL TERMS AND CONDITIONS WEBSHOP.BYKAY.COM
These terms and conditions set out some basic rules for us as a web store and you as a consumer.
In these general terms and conditions, we mean:
We: the natural or legal person offering products and/or services to consumers at a distance; in this case, the web store where you made the purchase.
You: this is you; the natural person not acting in the exercise of a profession or business and entering into a distance contract with us.
Distance contract: a contract where exclusive or joint use is made of one or more means of distance communication (see No. 4) for the sale of a product, service or digital content up to and including the conclusion of the contract, e.g. an order from a web store, but also telephone or written orders.
Technology for distance communication: means that can be used to conclude a contract without you and us being in the same room at the same time; for example, telephone or Internet.
Reflection period: the period of time during which you can exercise the right of withdrawal.
Right of withdrawal: your ability to waive the distance contract within the cooling-off period.
Day: calendar day.
Duration transaction: a distance contract for a series of products, services or digital content, the delivery and/or purchase obligation of which is spread over time.
Durable data medium: any means that you can use to store information that is personally addressed to you, where this information can later be consulted and unaltered reproduction of this information is possible, for example, a CD-ROM or a USB stick.
Digital content: data produced and delivered in digital form.
ByKay.com
Phone number: +31 (0)24 7111005
Access: Monday through Thursday, from 8 a.m.-4:30 p.m. Friday, from 8 a.m. - 3 p.m.
Email address: info@bykay.com
Chamber of Commerce number: 50074709
BTW-identificatienummer: NL822531914B01
Bank account number (IBAN and BIC): NL46INGB0106997467 / INGBNL2A
These terms and conditions apply to every offer made by us and to every distance contract concluded between you and us.
These general terms and conditions are available to you before you conclude the distance contract. If you wish, we will send you the general terms and conditions free of charge as soon as possible.
Before you conclude the sale, you will receive information from us that allows you to properly evaluate the offer, for example, by providing a description and images of the product, service and/or digital content that correspond to reality. In addition, you will receive clear information about your rights and obligations in these terms and conditions to be approved by you, such as:
Once you have placed an order, you will receive an electronic confirmation from us. Until this has happened, you can still waive the purchase by rescinding the contract.
If you order via the Internet, we secure the data exchanged and the online environment. If you pay electronically, we provide appropriate security measures.
When purchasing products, you have a 14-day cooling-off period. The cooling-off period starts on the day of ordering;
During the reflection period, you may rescind the contract.
During the cooling-off period, you must handle the product and its packaging carefully. This means that you only unpack or use the product to the extent necessary to assess whether you want to keep the product. Traces of animals, in any form, smoke odor, perfume or other non-visible and/or non-visible traces, make the product no longer saleable for us and will not be taken back due to hygiene regulations.
If you exercise your right of withdrawal, please return the product to us with all delivered accessories and in the original condition and packaging. We will inform you how to do this, by means of a return card. This information must be reasonable and clear according to the law.
If you exercise your right of withdrawal, you will pay for the return costs yourself. Even if you refuse the package and we take care of the shipping costs, they will be settled with you.
NOTE: Did we cover the shipping costs with your order? If you make a return, we will then deduct these shipping costs from your refund.
We will refund all other costs you have already paid as soon as possible, but at the latest within 14 working days, counted from the day your return is received. The risk of the return lies with the buyer.
Sometimes you do not have a right of withdrawal. We must then state this clearly and before the contract is concluded. These are:
During the cooling-off period, you must handle the product and its packaging carefully. This means that you only unpack or use the product to the extent necessary to assess whether you want to keep the product. Traces of animals in any form, perfume, smoke odor or other non-visible and non-visible traces make the product no longer saleable for us and will not be taken back due to hygiene regulations.
You can cancel the contract free of charge within the cooling-off period and also if you have not yet received the order (see article 6 for products, article 7 for services and/or digital content and article 8 for possible exceptions). The return processing and refund starts after we have received the product and return costs have been taken care of by You.
To exercise the right of withdrawal, you must notify us of the withdrawal. This can be done using the model withdrawal form or in another unambiguous way.
If we enable the notification of revocation by you electronically, we will send an acknowledgement of receipt immediately upon receipt of this notification.
We may ask you for the reason for withdrawal, but you do not have to give it.
You must return the product to us or hand it over to (an authorized representative of) us as soon as possible, but within 14 days from the day following the notification referred to in paragraph 2. You have complied with the return period in any case if you return the product before the cooling-off period has expired.
You return the product with all delivered accessories, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by us. During the cooling-off period, you must handle the product and packaging with care. If the packaging comes back taped and/or damaged we will charge €14.95 for this. This means that you only unpack or use the product to the extent necessary to assess whether you want to keep the product. Traces of animals in any form, perfume, smoke odor or other non visible and non-visible traces, make the product no longer saleable for us and will not be taken back due to hygiene regulations.
The risk and burden of proof for the proper and timely exercise of the right of withdrawal lies with you.
If you exercise your right of withdrawal, you will pay for the return costs yourself. Even if you refuse the package and we take care of the shipping costs, they will be settled with you.
If you exercise your right of withdrawal, all ancillary contracts are terminated by operation of law.
We will use the same means of payment you used for refunds unless you agree to another method. The refund is free of charge to you. .
We guarantee that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
We, a manufacturer or an importer may offer you a warranty arrangement. This arrangement does not affect the rights and claims you have in the event of a breach of our obligations under the law and/or the distance contract.
We are as careful as possible in receiving and fulfilling orders for products and in evaluating requests for the provision of services.
As the place of delivery, we assume the address you provide to us.
We fulfill accepted orders promptly unless a longer delivery period is agreed upon. Generally, the rule is: ordered before 3 p.m., delivered the next day. However, we are not responsible for any later delivery due to busy delivery services. Longer delivery times should be taken into account, due to Corona, national disruptions or in busy or vacation periods. If delivery is unexpectedly delayed, or if an order cannot be fulfilled or only partially fulfilled, you will be notified no later than one month after placing the order. In that case, you have the right to dissolve the agreement without cost.
The risk of damage and/or loss of products lies with you and us together, we will investigate if necessary and work with you to find a solution.
We will ship your order, as soon as your payment is received.
When a subscription is wrongly reversed, we will be charged a high cost. These costs (a €15 per reversal) will be passed on to you, and this will be in addition to the overdue payment caused by reversal.
We have a complaint procedure that is sufficiently familiar and will handle your complaint as described in this complaint procedure.
Complaints about the performance of the agreement must be submitted to us at info@bykay.com within a reasonable time, fully and clearly described, after you have found the defects.
Complaints submitted will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, we will respond within the 14-day period with a notice of receipt and an indication of when the you can expect a more detailed response.
If you have a complaint, you can also always register it with the European ODR platform at http://ec.europa.eu/odr.
As a consumer you expressly acknowledge that all intellectual property rights of the displayed information, communications or other expressions relating to the products and / or relating to the Internet site lie with us, our suppliers or other claimants.
We process your data only in accordance with our privacy policy. In doing so, we observe the applicable regulations.
All our offers, the agreements between you and us, and the performance thereof are governed exclusively by Dutch law.
Our Web site may contain third-party advertisements or links to other sites. We have no control over, and are not responsible for, the privacy policies of these third parties or their sites.
You can always ask us by e- mail which of your data is being processed. You can also ask us by e- mail to make improvements, additions or other corrections, which we will process as soon as possible. If you no longer wish to receive information, please let us know. Information will only be sent to you if you have provided your e-mail address for this purpose.
Additional provisions or provisions that deviate from these general terms and conditions may not disadvantage you. These provisions must be in writing or available in such a way that you can store them in an accessible manner on a durable data carrier.
