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Customer service

Always an answer to your questions. Look at the part you want to have  information about and see if there is an answer for you. If you still have questions despite looking at the pages below, no problem. You can easily ask your questions via our contact form. You will receive an answer from us as soon as possible.

Free shipping

All shipping is free of charge within the Netherlands and Belgium for order from € 40. Below € 40 the shipping costs are € 4,95.

Shipment to other countries is €12 - €50,-

Please contact us for shipping costs outside the Netherlands or Belgium or look at your shopping cart just before payment.

Delivery

Articles from the ByKay range are available immediately and sent immediately after your payment is received. Self-assembled slings and accessories are specially made up for you. We will ship your personalised products within one week.

The shipping time varies per country.

Returns and Exchanges

Our slings and accessories can be exchanged and returned, for example, when the color or size isn't right. There are a few rules attached to this service:

1. The products must be unused and in new condition.

2. You need to notify us within 2 month after receipt of your order by email (info@bykay.com).

3. Exchanges: accompany your package with a letter and all your personal information. And most important: what size or color your would like in return. Upon receipt, we will exchange the item and, if necessary transfer any remaining balance so remember to provide your bank details. If you need to pay an extra fee, you will receive an invoice by mail. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to pack it well and with tracing.

4. Return: accompany your package with a letter and all your personal information as well as the reason of the return. Upon receipt, we will refund the purchase price. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to ship your package with tracing.

Note: Only products from our standard collection can be returned or exchanged. A product specially made or printed for you, cannot be returned or exchanged.

If you wish to exchange or return your order, you will take care of the shipping costs to get your order back to our office. In an exceptional case , for example when we send you the wrong color by mistake, we will refund the costs of the shipment.

Make sure that your package has sufficient postage . The return is at your own risk and we recommend to send your package traceable and /or registered.

The return address is: ByKay, Kruisbergseweg 44a, 6601 DD Wijchen, The Netherlands

Processing your order

After you have placed an order with us, you'll receive an overview by email. Once your order is shipped, we will send you a shipping confirmation by email.

Standard assortment

For shipment of our standard assortment, we will send your order within five working days.

Design it yourself

If you design your own sling, it will be specially made for you. Time of production will be within one week. If you need more information, our customer service is happy to help your at info@bykay.com

Safety & Privacy

ByKay is committed to protecting your privacy. This Privacy Policy specifies the personal information we collect from you when you visit our shop and describes how we use it. Our policy is to keep your personal information that we obtain by treating your visit to our shop, completely confidential.

Gathering personal information

The personal information we collect from you include name, title, company or organization name, e-mail, phone. It is possible that we also obtain information by visiting our web shop within the browser you use; the date and time you visited our shop; which pages of our web shop you visited and the Internet address of the website from which you linked to our webshop. This information is used to improve the accessibility of our website.

Using your personal information

We use the personal information collected via this webshop to provide you with the desired items and services. It is possible that we use your personal information to inform you of important information about our products or service you are using, including critical updates, communications and customer research / surveys. By adding this we can send more information about other ByKay products and services.

If it is necessary for the fulfillment of the agreement, we will pass your details to handle the privacy of visitors.

It is possible to add reviews of products on this website. Any information disclosed in this manner falls within the public domain. Please remember this when you add reviews on the website.

We will, upon request, remove details from a visitor, provided that the visitor has fulfilled his (financial) obligations. Also, the visitor can request to modify any details by phone, fax, email or in writing as long as these details are correct. 

Questions

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the contact form. It is possible that we review this Privacy statement from time to time. 



Secure payment methods

Pay for your order at Bykay safely with these payment methods. 

Bank transfer

You will transfer the money to our bank account and we will send you your order as soon as the money appears on our bank account.

Creditcard

You pay directly with your creditcard.

PayPal

Pay with your paypal account.

Secure connection

All payments are obviously made through a SSL connection. As a result, sensitive information such as credit card information, bank connections, passwords and other confidential information are secured. We only work with providers of secured payment systems. 

Do you have a question? Our customer service support team would love to help you.

Contact us : info@bykay.com or call us: +31 (0)24 7111005. (we speak English / German)

These are our bank details:

IBAN: RABO NL 010.85.69.829

BIC: RABONL2U


Comments and Complaints

Complaints

We try to handle all your questions as soon as possible. If necessary, we will call you to provide with better and more specified support. We know it can be annoying if you have a complaint about the service as you experience them. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the department of customer care. Our customer care team will review the complaint and attempt to resolve the complaint to everyone's satisfaction. Our data:

Contact - Bykay.com
Kruisbergseweg 44A
6601DD Wijchen

E-Mail: info@bykay.com
Website: www.bykay.com
BTW: NL 8225.31.914.B01

Bank details:
ByKay B.V.
IBAN: NL43 RABO 0108 5698 29

After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt, but we may need more time, for which we will inform you, should that be the case.

Feedback

Do you have any feedback for us? Let us know via our Social Media channels, email or by phone.


Childrens Product Certificate

In 2016, all our products are all certified conform regulations of the American Children's Product Safety Improvement Act (CPSIA) and safety standards ASTM F2236 and ASTM F2907. A Children's Product Certificate (CPC) is available upon request. This is a USA based certification, suited for the USA and all other countries accross the world. 

All our products are also certified by European norm NPR-CEN/TR 16512:2015 en. 

In addition, our products are also certified according to European standard EN 13209-2: 2005 under certificate number 89202484-1
We are also OEKO-TEX certified under number: 1704014



Quality Guarantee

We work exclusively with 100% baby safe cotton, which is Oeko-tex 100 certified. Our certificate number is 1704014. Our products are made under fair-trade conditions, fully audited and child labor-free.

You get 2 month  exchange guarantee. This only applies if the article is still in our range.

Also 2 years warranty on your baby carrier.  With the exeption of defects due wear and tear. The ByKay Team will decide on this.



Contact

Address

ByKay B.V.
Kruisbergseweg 44A
6601 DD Wijchen

E-mail

You can reach us by email via: info@bykay.com. 
We will handle your email as soon as possible. 


By Phone 

You can reach us:

Monday through friday, from 9:00am – 5pm (CET) on number +31 (0)24 7111005

Skype

Or add us on Skype: sophie.bykay