All shipping is free of charge within the Netherlands for order from €50. Below €50 the shipping costs are € 5,95.
Shipment to other countries is €12 - €25,-
Please contact us for shipping costs outside the Netherlands or look at your shopping cart just before payment.
Articles from the ByKay range are available immediately and sent immediately after your payment is received. Self-assembled slings and accessories are specially made up for you. We will ship your personalised products within one week.
The shipping time varies per country.
Returns and Exchanges
Our slings and accessories can be exchanged and returned, for example, when the color or size isn't right. There are a few rules attached to this service:
1. The products must be unused and in new condition.
2. You need to notify us within 2 month after receipt of your order by email (firstname.lastname@example.org).
3. Exchanges: accompany your package with a letter and all your personal information. And most important: what size or color your would like in return. Upon receipt, we will exchange the item and, if necessary transfer any remaining balance so remember to provide your bank details. If you need to pay an extra fee, you will receive an invoice by mail. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to pack it well and with tracing.
4. Return: accompany your package with a letter and all your personal information as well as the reason of the return. Upon receipt, we will refund the purchase price. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to ship your package with tracing.
Note: Only products from our standard collection can be returned or exchanged. A product specially made or printed for you, cannot be returned or exchanged.
If you wish to exchange or return your order, you will take care of the shipping costs to get your order back to our office. In an exceptional case , for example when we send you the wrong color by mistake, we will refund the costs of the shipment.
Make sure that your package has sufficient postage . The return is at your own risk and we recommend to send your package traceable and /or registered.
The return address is: ByKay, Kruisbergseweg 44a, 6601 DD Wijchen, The Netherlands
Processing your order
After you have placed an order with us, you'll receive an overview by email. Once your order is shipped, we will send you a shipping confirmation by email.
For shipment of our standard assortment, we will send your order within five working days.
Design it yourself
If you design your own sling, it will be specially made for you. Time of production will be within one week. If you need more information, our customer service is happy to help your at email@example.com
Safety & Privacy
Gathering personal information
The personal information we collect from you include name, title, company or organization name, e-mail, phone. It is possible that we also obtain information by visiting our web shop within the browser you use; the date and time you visited our shop; which pages of our web shop you visited and the Internet address of the website from which you linked to our webshop. This information is used to improve the accessibility of our website.
Using your personal information
We use the personal information collected via this webshop to provide you with the desired items and services. It is possible that we use your personal information to inform you of important information about our products or service you are using, including critical updates, communications and customer research / surveys. By adding this we can send more information about other ByKay products and services.
If it is necessary for the fulfillment of the agreement, we will pass your details to handle the privacy of visitors.
It is possible to add reviews of products on this website. Any information disclosed in this manner falls within the public domain. Please remember this when you add reviews on the website.
We will, upon request, remove details from a visitor, provided that the visitor has fulfilled his (financial) obligations. Also, the visitor can request to modify any details by phone, fax, email or in writing as long as these details are correct.
Secure payment methods
Pay for your order at Bykay safely with these payment methods.
You will transfer the money to our bank account and we will send you your order as soon as the money appears on our bank account.
You pay directly with your creditcard.
Pay with your paypal account.
All payments are obviously made through a SSL connection. As a result, sensitive information such as credit card information, bank connections, passwords and other confidential information are secured. We only work with providers of secured payment systems.
Do you have a question? Our customer service support team would love to help you.
Contact us : firstname.lastname@example.org or call us: +31 (0)24 7111005. (we speak English / German)
These are our bank details:
IBAN: RABO NL 010.85.69.829
Comments and Complaints
We try to handle all your questions as soon as possible. If necessary, we will call you to provide with better and more specified support. We know it can be annoying if you have a complaint about the service as you experience them. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the department of customer care. Our customer care team will review the complaint and attempt to resolve the complaint to everyone's satisfaction. Our data:
Contact - Bykay.com
BTW: NL 8225.31.914.B01
IBAN: NL43 RABO 0108 5698 29
After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt, but we may need more time, for which we will inform you, should that be the case.
Do you have any feedback for us? Let us know via our Social Media channels, email or by phone.
Childrens Product Certificate
In 2016, all our products are all certified conform regulations of the American Children's Product Safety Improvement Act (CPSIA) and safety standards ASTM F2236 and ASTM F2907. A Children's Product Certificate (CPC) is available upon request. This is a USA based certification, suited for the USA and all other countries accross the world.
All our products are also certified by European norm NPR-CEN/TR 16512:2015 en.
In addition, our products are also certified according to European standard EN 13209-2: 2005 under certificate number 89202484-1
We are also OEKO-TEX certified under number: 1704014
We work exclusively with 100% baby safe cotton, which is Oeko-tex 100 certified. Our certificate number is 1704014. Our products are made under fair-trade conditions, fully audited and child labor-free.
You get 2 month exchange guarantee. This only applies if the article is still in our range.
Also 2 years warranty on your baby carrier. With the exeption of defects due wear and tear. The ByKay Team will decide on this.
Here you register a product for the sole purpose of alerting security or recall. We use the information you provide to contact us if there is something wrong with the production. You may have heard that a company is recalling a product from the shelves, because something is wrong with what does not belong. By means of this registration we want to ensure that should that ever happen to us, we can contact directly with the people who have bought the product with us.
We do not use your information for other purposes unless otherwise indicated (by you).
6601 DD Wijchen
You can reach us by email via: email@example.com.
We will handle your email as soon as possible.
You can reach us:
Monday through friday, from 9:00am – 5pm (CET) on number +31 (0)24 7111005
Or add us on Skype: sophie.bykay