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Always an answer to your questions. Look at the part you want to have information about and see if there is an answer for you. If you still have questions despite looking at the pages below, no problem. You can easily ask your questions via our contact form. You will receive an answer from us as soon as possible
All shipping is free of charge within the Netherlands for order from €50. Below €50 the shipping costs are € 5,95.
Shipment to other countries is €12 - €25,-
Please contact us for shipping costs outside the Netherlands or look at your shopping cart just before payment.
Articles from the ByKay range are available immediately and sent immediately after your payment is received. Self-assembled slings and accessories are specially made up for you. We will ship your personalised products within one week.
The shipping time varies per country.
Our slings and accessories can be exchanged and returned, for example, when the color or size isn't right. There are a few rules attached to this service:
1. The products must be unused and in new condition.
2. You need to notify us within 2 month after receipt of your order by email (firstname.lastname@example.org).
3. Exchanges: accompany your package with a letter and all your personal information. And most important: what size or color your would like in return. Upon receipt, we will exchange the item and, if necessary transfer any remaining balance so remember to provide your bank details. If you need to pay an extra fee, you will receive an invoice by mail. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to pack it well and with tracing.
4. Return: accompany your package with a letter and all your personal information as well as the reason of the return. Upon receipt, we will refund the purchase price. Make sure that your package has sufficient postage. Return is at your own risk and we recommend to ship your package with tracing.
Note: Only products from our standard collection can be returned or exchanged. A product specially made or printed for you, cannot be returned or exchanged.
If you wish to exchange or return your order, you will take care of the shipping costs to get your order back to our office. In an exceptional case , for example when we send you the wrong color by mistake, we will refund the costs of the shipment.
Make sure that your package has sufficient postage . The return is at your own risk and we recommend to send your package traceable and /or registered.
The return address is: ByKay, Kruisbergseweg 44a, 6601 DD Wijchen, The Netherlands
After you have placed an order with us, you'll receive an overview by email. Once your order is shipped, we will send you a shipping confirmation by email.
For shipment of our standard assortment, we will send your order within five working days.
If you design your own sling, it will be specially made for you. Time of production will be within one week. If you need more information, our customer service is happy to help your at email@example.com
In addition, our products are also certified according to European standard EN 13209-2: 2005 under certificate number 89202484-1
We are also OEKO-TEX certified under number: 1704014
We work exclusively with 100% baby safe cotton, which is Oeko-tex 100 certified. Our certificate number is 1704014. Our products are made under fair-trade conditions, fully audited and child labor-free.
You get 2 month exchange guarantee. This only applies if the article is still in our range.
Also 2 years warranty on your baby carrier. With the exeption of defects due wear and tear. The ByKay Team will decide on this.
Here you register a product for the sole purpose of alerting security or recall. We use the information you provide to contact us if there is something wrong with the production. You may have heard that a company is recalling a product from the shelves, because something is wrong with what does not belong. By means of this registration we want to ensure that should that ever happen to us, we can contact directly with the people who have bought the product with us.
We do not use your information for other purposes unless otherwise indicated (by you).