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Service client

Toujours une réponse à vos questions. Consultez la partie concernant votre demande d'information pour voir s'il y a une réponse à votre question. Si vous avez toujours des questions alors que vous avez consulté les pages ci-dessous, il n'y a pas de problème. Vous pouvez facilement poser vos questions par le biais de notre formulaire de contact. Vous recevrez une réponse de notre part dès que possible.

General conditions for promotion: promotions can't be combined.
I.e. make a choice with the most favorable result, choose between a discount code or a free product.

Livraison gratuite

Toute expédition aux Pays-Bas est gratuite pour les commandes supérieures ou égales à 50€. En dessous de 50€ les frais de port sont de 5,95€. L'expédition vers d'autres pays coûte entre 12 et 25€ Veuillez nous contacter pour les frais de port en dehors des Pays-Bas ou consulter votre panier juste avant le paiement.

Livraison

Les articles de la gamme ByKay sont immédiatement disponibles et expédiés dès la réception de votre paiement. Les écharpes auto-assemblées et les accessoires sont imaginés spécialement pour vous. Nous expédierons vos produits personnalisés sous une semaine. Le délai de livraison est différent selon les pays.

Échange et retour

Returns or exchanges


Our slings and accessories can be exchanged and returned within 30 days of placing your order. There are a few rules to this:


1. The products must be unused and in new condition.

2. The product must be complete.

3. The enclosed Return Card must be completed and enclosed by you.


For exchange: indicate on the return card what the item is to be exchanged for and attach it. Don't forget to mention your order number. After receipt we will exchange the item and if necessary. refund remaining balance. If there is an additional payment you will receive a message by email. Make sure that your package is sufficiently stamped. Returning is at your own risk and we recommend that the package be properly packaged and sent by registered and / or traceable mail.


For returns: indicate on the return card the reason for the return and state your Order number. After receipt we will refund the purchase amount. Make sure that your package is sufficiently stamped. Returning is at your own risk and we recommend that the package be properly packaged and sent by registered and / or traceable mail.


NB: only slings and accessories from our standard ByKay range can be exchanged, unfortunately a product specially made or printed for you cannot be returned.


Items that have been taken from the ByKay range cannot be exchanged or returned.


The costs of exchanging or returning your order are for your own account. In an exceptional case, for example if your order is not in order due to an error by us, we will reimburse the costs of a return shipment.

The return address is: ByKay, Kruisbergseweg 44a, 6601 DD Wijchen The Netherlands

ordre de traitement

After you have placed an order with us, you'll receive an overview by email. Once your order is shipped, we will send you a shipping confirmation by email. 

Standard assortment

For shipment of our standard assortment, we will send your order within five working days. 

Design it yourself

If you design your own sling, it will be specially made for you. Time of production will be within one week. If you need more information, our customer service is happy to help your at info@bykay.com

Sécurité et confidentialité

ByKay is committed to protecting your privacy. This Privacy Policy specifies the personal information we collect from you when you visit our shop and describes how we use it. Our policy is to keep your personal information that we obtain by treating your visit to our shop, completely confidential.

Gathering personal information

The personal information we collect from you include name, title, company or organization name, e-mail, phone. It is possible that we also obtain information by visiting our web shop within the browser you use; the date and time you visited our shop; which pages of our web shop you visited and the Internet address of the website from which you linked to our webshop. This information is used to improve the accessibility of our website.

Using your personal information

We use the personal information collected via this webshop to provide you with the desired items and services. It is possible that we use your personal information to inform you of important information about our products or service you are using, including critical updates, communications and customer research / surveys. By adding this we can send more information about other ByKay products and services.

If it is necessary for the fulfillment of the agreement, we will pass your details to handle the privacy of visitors.

It is possible to add reviews of products on this website. Any information disclosed in this manner falls within the public domain. Please remember this when you add reviews on the website.

We will, upon request, remove details from a visitor, provided that the visitor has fulfilled his (financial) obligations. Also, the visitor can request to modify any details by phone, fax, email or in writing as long as these details are correct. 

Questions

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the contact form. It is possible that we review this Privacy statement from time to time. 


Modes de paiement sécurisés

Payez pour votre commande en toute sécurité chez ByKay avec les méthodes de paiement suivantes.

Virement bancaire Vous virerez l'argent sur notre compte et nous vous enverrons votre commande dès que nous aurons reçu l'argent sur notre compte bancaire.

Carte de crédit Vous payez directement avec votre carte de crédit.

PayPalPayez avec votre compte PayPal.

Connexion sécurisée Tous les paiements sont bien entendu effectués par le biais d'une connexion SSL. Par conséquent, les informations sensibles telles que les informations de carte de crédit, les connexions bancaires, les mots de passe et les autres informations confidentielles sont sécurisées. Nous travaillons uniquement avec des fournisseurs de systèmes de paiement sécurisés.

Vous avez une question ? Notre équipe de service clientèle sera ravie de vous aider. Contactez-nous : info@bykay.com ou appelez-nous : +31 (0) 24 7111005 (nous parlons anglais / allemand).

Voici nos coordonnées bancaires :
IBAN : RABO NL  0140181695
BIC : RABONL2U

réactions et plaintes

Complaints

We try to handle all your questions as soon as possible. If necessary, we will call you to provide with better and more specified support. We know it can be annoying if you have a complaint about the service as you experience them. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the department of customer care. Our customer care team will review the complaint and attempt to resolve the complaint to everyone's satisfaction. Our data:

Contact - Bykay.com
Kruisbergseweg 44A
6601DD Wijchen

E-Mail: info@bykay.com
Website: www.bykay.com
BTW: NL 8225.31.914.B01

Bank details:
ByKay B.V.
IBAN: NL43 RABO 0108 5698 29

After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt, but we may need more time, for which we will inform you, should that be the case.

Feedback

Do you have any feedback for us? Let us know via our Social Media channels, email or by phone.

Certificat de produit pour enfants

In 2016, all our products are all certified conform regulations of the American Children's Product Safety Improvement Act (CPSIA) and safety standards ASTM F2236 and ASTM F2907. A Children's Product Certificate (CPC) is available upon request. This is a USA based certification, suited for the USA and all other countries accross the world. 

All our products are also certified by European norm NPR-CEN/TR 16512:2015 en. 

In addition, our products are also certified according to European standard EN 13209-2: 2005 under certificate number 89202484-1
We are also OEKO-TEX certified under number: 1704014


Qualité garantie

Nous travaillons uniquement avec du coton 100% sûr pour les bébés certifié Oeko-tex 100. Notre numéro de certificat est 1704014. Nos produits sont fabriqués dans des conditions de commerce équitable, faisant l'objet d'un audit complet et sans faire travailler des enfants.

Vous bénéficiez d'une garantie échange  de 2 mois. Celle-ci s'applique uniquement si l'article est toujours dans notre gamme.

Votre porte-bébé bénéficie également d'une garantie de 2 ans.  Excluant les défauts dus à l'usure. L'équipe de ByKay en décidera.

Enregistrement du produit

RODUCT REGISTRATION

Here you register a product for the sole purpose of alerting security or recall. We use the information you provide to contact us if there is something wrong with the production. You may have heard that a company is recalling a product from the shelves, because something is wrong with what does not belong. By means of this registration we want to ensure that should that ever happen to us, we can contact directly with the people who have bought the product with us.


We do not use your information for other purposes unless otherwise indicated (by you).

Contact

Adresse

ByKay B.V.
Kruisbergseweg 44A
6601 DD Wijchen

E-mail

Vous pouvez nous joindre par e-mail à l'adresse suivante : info@bykay.com. 
Nous traiterons votre email dès que possible. 


Par téléphone 

Vous pouvez nous joindre :

Du lundi au vendredi, de 8h00 à 16h (CET) au +31 (0)24 7111005

Skype

Ou ajoutez-nous sur Skype : sophie.bykay

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